FAQs
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Frequently Asked Questions
: What is the delivery time within Abuja?
For deliveries within Abuja, you can expect to receive your order within 1-2 working days.
We strive to provide speedy service to our local customers.
How long do I get support?
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How long does delivery outside Abuja take?
A: If you're located outside Abuja, the delivery time is typically 3-5 working days. We work
diligently to ensure your order reaches you as soon as possible, no matter where you are.
Do you accept returns?
Unfortunately, we do not accept returns. However, if you encounter any issues with your
order or have concerns about the products, please reach out to our customer support team, and
we'll be happy to assist you
Do you offer international shipping?
Currently, we only offer shipping within Nigeria. We're working on expanding our reach, so
stay tuned for updates on international shipping.
How can I contact your customer support?
You can reach our customer support team through the contact details provided on our
website. We're here to assist you with any inquiries or concerns you may have.
Are your products cruelty-free and vegan?
Absolutely, our products are both cruelty-free and vegan. We are dedicated to providing
ethical and sustainable beauty options that align with our values and the well-being of our
customers and the environment.
Are customer reviews available?
Yes, you can find customer reviews on our website to help you make informed decisions
about our products.
Can you recommend products for my skin type?
Absolutely! We offer personalized product recommendations based on your skin type and
concerns. Feel free to reach out for assistance.
Is the shelf life of products mentioned?
Yes, the shelf life of each product is clearly stated on the labels to ensure you're using them
at their best.
Can I pay on delivery?
We currently do not offer pay-on-delivery services. All payments are required to be made
online during the checkout process. This helps us streamline the order fulfillment process and
ensures a smooth experience for our customers.
Are your products suitable for sensitive skin?
Yes, many of our products are formulated with natural and gentle ingredients, making them
suitable for sensitive skin. However, we recommend checking the product descriptions or
consulting with our customer support team if you have specific concerns.
Are your products tested on animals?
Absolutely not. We are committed to cruelty-free practices, and none of our products are
tested on animals
An I track my order?
Yes, once your order is shipped, you'll receive a tracking number via email. You can use
this tracking number to monitor the progress of your delivery.
What if my package arrives damaged?
- In the unlikely event that your package arrives damaged, please contact our customer
support within 48 hours of receiving the order. We'll work swiftly to address the issue and
provide a suitable solution.
Can I modify my order after it's been placed?
Unfortunately, once an order is placed, it cannot be modified. We recommend reviewing
your order carefully before confirming the purchase to ensure accuracy.
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Can I exchange a product that didn't work for me?
We do not accept product exchanges as we offer specialized products for different skin types
and provide recommendations to help you choose the right product.
What rewards do you offer?
We value our loyal customers. We offer royalty rewards and incentives for your continued
support. Please check our rewards program for more details.
Do you use eco-friendly packaging?
Yes, we are committed to eco-friendliness. Our products are packaged using
environmentally friendly materials to minimize our impact on the environment.
If you have any more questions or concerns, feel free to reach out to our customer support
team. We're here to provide you with the best shopping experience and answer any inquiries
you may have.
